FAQ

Frequently Asked Questions About Our IT Services

Clear answers about computer repair, pricing, managed IT, cloud and security. Can’t find what you’re looking for? Ask us — the consultation is free.

The Basics

General Questions & Pricing

How we work, who we help, and what it costs.

We cover the full range of IT needs: computer repair and upgrades, virus removal, data backup and recovery, networking, servers, managed IT plans, cybersecurity, Microsoft Azure and AWS cloud services, Microsoft 365 and Google Workspace, AI and automation, VoIP phones and web design. See the complete list on our Services page.

Every job starts with a free diagnostic and a written estimate, so you know exactly what is wrong and what it will cost before any work begins. No surprises, and no charge just for looking.

Both. We fix personal laptops and home networks, and we support small and mid-sized businesses with everything from one-off projects to fully managed IT.

Yes — our technicians are experienced with Windows PCs and Apple Macs, along with printers, networks and the other devices that connect to them.

We provide on-site service locally and support clients across Canada remotely. Many issues can be resolved the same way we would on-site, over a secure remote session.

Repairs & Support

Computer Repair Questions

What to expect when something breaks.

It depends on the issue and parts needed — most common repairs are completed within a few business days. You get a clear timeline with your free estimate, and we keep you updated along the way.

Often, yes. Software issues, cleanup, configuration and many performance problems can be fixed over a secure remote session. If hardware is involved, we arrange a drop-off or on-site visit.

Disconnect it from the internet and stop using it for banking or email, then contact us. We remove the infection, check what was affected and set up protection to prevent it happening again.

In many cases, yes. Whether a machine will not boot or a drive has failed, we assess it for free and tell you the odds and options honestly before you commit to anything.

We will tell you straight. If a repair is not worth the money, we say so — and can help you choose a replacement, then move all your files, email and apps over to the new machine.

Business IT

Business, Cloud & Security Questions

For offices, teams and growing companies.

A managed IT plan gives you proactive monitoring, updates, security and priority helpdesk support for a flat monthly fee — like having an IT department without hiring one. If your business depends on its computers, it usually pays for itself in prevented downtime.

We provide expert guidance and management for Microsoft Azure and AWS — migrations, day-to-day administration, security and cost optimization — so you get the benefits of the cloud without the complexity.

Absolutely. We implement layered security: endpoint protection, email filtering, backups, secure remote access and staff awareness training, tailored to your size and industry.

Yes — setup, licensing, email migration and ongoing administration. We make sure email, files and calendars work smoothly across all your devices.

Yes. We identify practical, safe ways to use AI and automation in your workflows — from document handling to customer communication — and set them up so they actually save you time.

We do. We design fast, professional websites that match your brand, and offer maintenance plans that keep them secure, backed up and up to date.

Still have questions?

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